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FAQs

ORDERING

 

Units and Minimums

Yarns are sold undyed in packs of twisted hanks in ½ kg and 1kg packs depending on the yarn. Our minimum order is 1 pack. There is also an option of buying 1 sample skein of each yarn for you to see the quality of them. 


Wholesale Orders

For wholesale orders, please email us directly at wholesale@indiedyer.com. We have an annual threshold of $500 for wholesale customers.

 

Order Times and Delivery

An order usually takes up to 5 business days for delivery but please allow 3-5 business days for processing the order. 

 

 

SHIPPING

 

Shipping Policy

We offer shipping within the United States of America and Canada using UPS standard delivery which can take 2-5 business days depending on your location. The shipping rate is subject to your state.

 

 

OUR YARNS

 

Hanks

Hanks are reeled to certain specifications based on what we have found to work best for hand-dyers. These are listed in the product description for each item. All yarns are reeled with cotton-tie bands for easy identification after dyeing.

 

Superwash

Most of our yarns are superwash, please refer to the description of the specific yarn for more information.

 

Type of Yarn

Our wool consists of 100% merino fibers but, in some cases, we blend it either with nylon or with linen for different results and textures.  



SUSTAINABILITY

Our wool does NOT go through the mulesing process and our mohair comes solely from farms who comply with the sustainability guidelines set forth by Mohair South Africa.

 



RETURNS

 

Returns and Cancellations

If you wish to cancel or return an order, we offer a no-questions-asked return policy but please notify us within 1 week of delivery. If the yarn has been damaged upon arrival, please communicate to us the nature of the problem using specific details.

 

Shipping for exchanges is non-refundable.

For any returns, please contact us at info@indiedyer.com 



NEED MORE HELP

For any questions, comments, or concerns, please contact us at info@indiedyer.com.