For wholesale orders over 300 usd please contact us directly for pricing and placing an order at email@example.com.
It is the buyer’s responsibility to inspect the yarn on arrival, as mistakes can occur it is the buyer’s responsibility to notify us of any errors of an order within 1 week of delivery.
Please ensure the yarn is undamaged and in the same condition as it arrived, once the yarn has been returned it will be inspected before we can issue a refund. If there is a claim of faulty yarn please list the full details of the nature of the problem and once the yarn has been returned and it has been inspected we can issue a refund.
We offer no-question asked return, If you wish to cancel your order you can do so within a week of delivery, please ensure the yarn is delivered undamaged and in the same condition it arrived, once the yarn has been returned we will proceed to do a full refund.
Shipping for exchanges is not refundable. For any returns or complaints please contact us at firstname.lastname@example.org we are open from Monday to Friday, we are closed over weekends.
Need more help?
Please feel free to contact us directly.
For any questions please contact us at email@example.com.